Shipping & Returns
Last updated: 16 August 2026
This Shipping & Returns Policy applies to orders placed with Lumarni Curtains ABN 65 357 887 789 (Lumarni, we, us or our) through https://lumarnicurtains.com/ or an accepted quotation.
Our curtains are made to your confirmed specifications and dispatched from China to delivery addresses in Australia. Please read this policy together with our Terms & Conditions.
Shipping
Where orders are dispatched from
All made-to-measure curtain orders are produced and dispatched from China. Delivery availability depends on the destination postcode, the size and weight of the order, and carrier service availability.
Standard air freight for orders of A$300 or more
Orders with a product subtotal of A$300 or more, calculated after discounts and excluding shipping charges, will be sent by air freight by default unless another arrangement is confirmed in writing before dispatch.
The estimated total timeframe for standard air freight is 15–20 business days after Order Confirmation. This estimate includes made-to-measure production and delivery to most serviced Australian metropolitan and regional addresses.
For orders under A$300, available shipping methods and any delivery charge will be shown at checkout or stated in your quotation or Order Confirmation before you commit to the order.
Air freight is subject to production capacity, order dimensions, carrier restrictions and destination availability. The estimated timeframe is not a guaranteed delivery date unless we expressly agree to a particular date in writing.
What “Order Confirmation” and “business day” mean
For this policy, Order Confirmation means the date on which:
- we have accepted your order in writing;
- the required payment has cleared; and
- all measurements, fabric selections, colours, headings and other specifications required to begin production have been confirmed.
If these events occur on different dates, the Order Confirmation date is the latest of them. A business day means Monday to Friday, excluding applicable public holidays. Delays may also occur around major factory, carrier or port closure periods, including the Lunar New Year period.
Remote and difficult-to-service locations
Delivery to remote, rural, island or otherwise difficult-to-service locations will attract a remote-area surcharge and may require additional time beyond the estimates above. The surcharge and additional delivery time depend on the postcode, carrier access, transfer services and local delivery schedules.
Any remote-area surcharge payable by you will be shown at checkout or stated in your quotation or Order Confirmation before we accept the order. Contact us with your postcode before ordering if timing is important.
Delivery estimates and delays
All delivery timeframes are estimates unless we expressly agree to a guaranteed date in writing. Actual delivery times can be affected by custom manufacturing requirements, order changes, customs processing, port congestion, carrier capacity, weather, industrial action, public holidays and other events outside our reasonable control.
If we become aware of a material delay, we will take reasonable steps to update you and work with our production and delivery partners to progress the order. Nothing in this policy limits any right you may have under the Australian Consumer Law in relation to supply within an agreed or reasonable time.
If your order has not arrived within 30 business days
If your order has not been delivered within 30 business days after Order Confirmation, please contact us at info@lumarnicurtains.com with your order number and confirmed delivery address.
After checking the carrier status and confirming that the delivery address supplied with the order was complete and accurate, we will arrange a replacement shipment at no additional product or standard shipping cost.
If the original order is delivered after a replacement has been dispatched, please notify us. We may arrange collection of the duplicate order at our cost, and you must provide reasonable assistance with collection.
This 30-business-day replacement commitment is an additional promise from Lumarni. It does not exclude any refund, replacement, cancellation, compensation or other remedy that may be available under the Australian Consumer Law before or after that time.
Tracking and split deliveries
Tracking information will be provided where it is available for the selected shipping method and carrier. Tracking events may not appear at every stage of international air freight and may update only after the shipment reaches a particular carrier hub or local delivery network.
Orders containing multiple curtains may be packed separately, delivered in instalments or carried by different providers. Packages from the same order may arrive on different days.
Delivery address and failed delivery
You must provide a complete and accurate delivery address, postcode and contact details. Contact us immediately if you notice an error. Address changes may not be possible after dispatch.
If delivery cannot be completed because the address or contact details supplied by you were incorrect or incomplete, or because the carrier could not obtain required access, reasonable redelivery, redirection or storage charges may apply. We will tell you about any charge before arranging the additional service.
Risk of loss or damage remains with us until the order is delivered to your nominated address or collected by you or your authorised representative.
Returns
Made-to-measure products and change of mind
Our curtains are made specifically to the measurements, fabric, colour, heading and other specifications confirmed in your order. For this reason, we do not generally accept returns, exchanges or cancellations because you have changed your mind.
A change of mind includes deciding that you no longer want the product, selecting the wrong colour or style, or supplying incorrect measurements, where the product otherwise matches the confirmed order and complies with the law.
If you need to change or cancel an order, contact us immediately. If production has not started and no fabric or materials have been specially committed to your order, we may agree to the request. If costs have already been reasonably incurred, we will explain any non-recoverable amount before processing an agreed change or cancellation. Approval cannot be guaranteed.
Incorrect customer measurements
Unless we have agreed in writing to provide an on-site measuring service, you are responsible for checking the accuracy of the measurements and specifications you submit.
If a product is made in accordance with the confirmed order but does not fit because the measurements or information supplied by you were incorrect, this is not a change-of-mind return or a product fault. Contact us and we will explain whether alteration or remanufacture is possible and the additional cost.
This does not limit your rights where the issue was caused by our error, our failure to follow the confirmed specifications, misleading information supplied by us, or another failure to comply with a consumer guarantee.
Damaged, faulty, incomplete or incorrect orders
Please inspect your order as soon as reasonably practicable after delivery. If you believe that an item is damaged, faulty, incomplete or different from the confirmed specifications, contact us promptly at info@lumarnicurtains.com and provide:
- your name and order number;
- a clear description of the issue;
- clear photographs or video of the product, packaging and shipping label, where relevant; and
- any other information reasonably required to assess the issue.
Prompt notice helps us investigate production and transit issues, but it does not remove or shorten any rights or timeframes that apply under the Australian Consumer Law.
Australian Consumer Law
Our goods and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances, if a product fails to comply with a consumer guarantee, you may be entitled to a repair, replacement, refund, compensation or another remedy.
If a product has a major problem, you may be entitled to choose a refund or replacement. If the problem is not major, we may choose to provide an appropriate remedy within a reasonable time. Your rights depend on the nature of the problem and the applicable law.
Where a valid claim requires the product to be returned or collected, we will bear reasonable return or collection costs as required by law. We may ask to inspect the product or obtain reasonable evidence before providing a remedy.
Problems not caused by a product fault
Subject to the Australian Consumer Law, a remedy may not be available where the problem was caused by:
- misuse, accidental damage or abnormal use;
- installation on an unsuitable or incorrectly installed track or rod;
- incorrect installation, alteration or repair by someone other than Lumarni;
- failure to follow the supplied care or washing instructions; or
- normal wear and tear rather than a manufacturing fault.
Returning a product
Do not send a product to China or to any other address without first contacting us. Large custom-made products require coordinated return or collection arrangements. We will provide written instructions if a return, inspection or collection is required.
Unless reasonably necessary for safety, do not dispose of, wash, cut, alter or attempt to repair a product after discovering a possible fault without first contacting us, as this may affect our ability to assess the issue.
Contact us
Lumarni Curtains
ABN: 65 357 887 789
Email: info@lumarnicurtains.com
Location: Australia